People who write software write bugs. Anyone who has been a producer or consumer of technology knows this maxim to be true. Its how you deal with these exceptions through redundancy, fault vectors, recovery scenarios and managed customer experience that are important. Today, there are many organizations impacted by the outage of a contemporary public cloud provider. Marketing teams around the globe are gearing up with subtle barbs, whisper talking points, and placed opinion pieces with disparaging tones. I find the approach (and the outage) a bit unfortunate because I believe it has the potential to pause the pace of innovation by organizations who leverage the cloud infrastructure to serve their ultimate end users. With any, radical paradigm shift, there are going to be bumps along the way. In my experience its how you deal with them and engender customer support that people remember. What I do hope comes of this is a spirited debate about the merits of cloud architecture, which applications can benefit from its use and what risk profile/governance is required for continued operation.
Filed under: Uncategorized Tagged: | Amazon, cloud, cloud computing, cloud privatecloud aws emc, datacenter, EMC, Government cloud
