In my work with EMC, I spend a lot of time traveling around the country meeting with government technology decision makers. Although all of this travel takes me far from home for long stretches time, I do get to have some great conversations with these individuals.
Some of the things that we talk about, more often than not, are the challenges that these CIOs and IT professionals are having. Interestingly enough, these challenges are often not exclusive to any one agency, but are experienced in federal data centers and IT departments across the government.
Here are the challenges that I personally hear about the most. A virtual “top ten” list of the biggest headaches plaguing IT professionals today…but there’s only eight:
Perpetually growing data: Organizations are being tasked to manage increased amounts of unstructured content. This data is coming in from an almost limitless amount of endpoints, including many mobile devices and sensors. Storing, searching and otherwise managing this epic amount of data has become an increasingly large problem for federal agencies.
Globally distributed operations: Today’s federal agencies are being run in a truly distributed fashion. An agency with headquarters in Washington, DC, could have offices, operations and employees in Huntsville, AL, or a myriad of other locations across the globe. The challenge for these agencies is to create a system that manages data across multiple geographies, securely.
The rise of Meta-Data: It’s not enough to actually have to store data. Now, many government agencies have to store meta-data…which is data about data. Meta-data has become just as important as the actual data elements themselves, which is adding to the first entry on our list…perpetually growing data.
Increasing government transparency: As part of the Obama Administration’s campaign promise to increase transparency in the federal government, entities are being tasked to provide more information to the general public and offer more electronically enabled constituent services. This is driving demand for Web technologies. Unfortunately, in light of ongoing economic issues, capital budgets are staying flat and, in many instances, declining. This is making it difficult to invest in infrastructure purchases, especially ones that will require additional operating and maintenance costs in the future.
Cybersecurity: This shouldn’t be a shock to anyone, since cybersecurity is one of the hottest IT topics and remains a concern to all organizations, both private and public sector. The federal government is concerned about both defensive and offensive cybersecurity capabilities. This, in turn, is driving discussions around governance, risk and compliance and arguments around what data should reside on what network.
The SaaS Revolution: As agencies move from traditional, large scale ERP applications towards web enabled SaaS applications and mobile device “apps,” web-scale systems that can easily flex to meet capacity workloads are becoming increasingly important.
The evolution of applications: The Application “stacks,” or set of applications that are typically required by an organization, are giving way to Infrastructure and Platform services. These services demand common libraries and lifecycle management.
Interagency share: Many organizations have been tasked with sharing data elements across projects, programs, end users and mission scenarios. This is especially true between agencies responsible for defense and homeland security. As a result, institutional archives and heritage assets on older, fixed media are being converted in massive quantities to sharable, retaskable digital formats.
Not surprisingly, many of these challenges can be addressed through adoption of cloud computing. In later posts we’ll be analyzing some of these challenges closer, and discussing ways in which cloud computing can help to overcome them.
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